FAQs

You can download the App in iOS App Store and Google Play Stores: Austria, Australia, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Isreal, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Spain, United Kingdom and the United States. If you’re in a country that we’re not available in yet, drop us an email to let us know and we’ll do our best to sort it out!

It’s easy to create walking routes for other people to enjoy. All you need to do is have the location switched on for your photos and either create the walk as you go or upload it when you get home (the team does it when we’re back home). Here’s the ultimate guide to creating routes walks to share with others here.

Yes, you can edit locations, tap the ‘Pin’ icon to edit, move and save the new GPS coordinates. Find out more in the ultimate guide to creating routes.

When you publish a walk on Go Jauntly, we get a notification and review the walk for any errors. You will be able to find your walks in your “Published” walks area in the app. The best of the best will show in the “New Walks” or “Latest Walks” collection.

Yes! You can edit your walks after they’ve been published. If you go into your “Profile” section on iOS or the ‘My Walks’ section on Android then to your ‘Published’ routes, there’s a little edit icon.

Have you switched on location? If not, please do that and the app will show the nearest curated walks to your location. You may need to refresh the app.

If there are still no walks near you, it might just be that we’ve not been able to get to your corner of the world yet. However we have launched Dynamic Green Routes across the UK & Ireland where you can find a plethora of walks from your doorstep. It’s also easy to create walks yourself. We’ve noticed that when one person does it, others seem to follow. Get sharing and caring in the community! See our ultimate guide to creating routes. Thank you! It’s what Go Jauntly is all about.

Yay! That’s brilliant as we believe in collaboration. Email us or find out more on how we work with others on our partnership page.

We launched our Android version in March 2019 and it was a big milestone for us! We’re a small team and we wanted to get an initial Android version up and running and then improve iteratively. In May 2022, the Android features are almost exactly the same apart from:

• Nature Notes feature is currently iOS only.

• You can’t yet download Dynamic Green Routes for offline mode.

• You can’t tap on a username to see their walks created or saves.

• The “Routes for You” collection is iOS only

We’re working on getting these features into Android if they perform well on iOS. Want to stay up to date with us? Why not follow us on Twitter or subscribe to our mailing list for future updates.

There’s an optional premium subscription! Over 2000+ walks are free to access and nearly all of the features are free. The subscription helps support our app and in return gives people access to an extra 180+ specially curated walks and the ability to download walking trails for offline mode. This optional fee helps to cover some of the costs of app maintenance and hosting. You can find out what is available in the premium subscription on this page.

You can cancel your subscription via your App Store account or Google Play account. Please note that your subscription will automatically renew at the end of each term and your credit card will be charged through your App Store or Google Play account. 

The benefit of paying annually is that you get 12 months for the price of 10. So if you’ve already enjoyed using Go Jauntly, it’s a perfect option if you wish to continue using our app but want to upgrade to receive 100% access to content and features and to also support our movement to encourage more people to experience happiness outdoors.

Here are some quick steps to rectify this issue.

1. Make sure the latest version of Go Jauntly app is downloaded onto your phone.

2. If it is already, pull down to refresh on the app homepage. If the problem persists then you may need to "restore subscription". See next points.

3. Go to your profile at the top left hand side of the Go Jauntly app then tap the settings Cog icon on the top left -hand side of the screen.

4. Now go to "My Subscription”

5. Scroll down and tap "Restore Subscription" and this should fix the problem.

6. You may need to pull down to refresh on the app homepage to see the change take effect.

In the unusual circumstance that the problem persists, drop us an email and we’ll help you out.

Unfortunately, the Dynamic Green Routes walking map only works in the UK and Ireland at the moment. We’re hoping to bring this feature to more corners of the world and will be working on this through 2022 and 2023. Email us if you would like to learn more.

If you enjoy pushing yourself then challenges are just the thing for you. You can join challenges to encourage you to get out there and appreciate the great outdoors. Find out more in our Challenges section.

Some of our challenges are done in partnership with councils in the UK. We ask for a postcode to help measure engagement with the challenges and to occasionally give out rewards in a prize draw. The user account associated with the postcode will be known only to Go Jauntly in line with our Privacy Policy.

There are two ways you can add walk data to a Walking Challenge. You could connect your Google Fit/Apple Health to the app so that it would automatically update. You could also manually put in data by pressing the ‘Add Activity’ button on the challenge chat page.

Everyone’s stride length and pace are different so to get the most accurate idea of how far you have walked we use the distance reported by your tracking device. With Apple Health we use the ‘Walking + Running Distance’ metric which reports each activity you have done each day, as long as it is above a few meters in distance. For users with Google Fit, we use a similar metric called your ‘Distance Delta’ which also reports individual activities that have been recorded through Google. Anyone who chooses to record their walks manually can still add their walks with a specific distance of their choice. If multiple activity times overlap, the largest activity will be used.

Firstly, make sure that you have a premium subscription to Go Jauntly. Steps goes as follows...

1. In the trail you want to save, press the ellipsis button on the bottom right corner of the screen

2. Press Download Trail and wait until it is complete

3. You have successfully saved a trail for offline use

iOS

• Press the tiny tree icon on the top right of the screen

• Select the tab called 'Downloads'

• Pick the trail you would like to use

Android

• Select the 'My Walks' tab

• Select the 'Downloaded' tab on the top

• Pick the trail you would like to use